![]() If the printer is local, check that the printer's privileges allow the SYSTEM account to print to it. If the printer is remote, then check the steps listed in Default Mode Setup to ensure that the service is correctly configured to run as the webprint user account. The SYSTEM account does not have privileges for printing to remote printers. ![]() If running Web Print in Default Mode, check if the printer being printed to is running on the local computer. Check the log file for any obvious errors, such as not being able to find the application or problems launching it. web-print-handler-mso-word.log for Microsoft Office Word documents). Open the log file that matches the application of interest in a text editor (e.g. See below for the location of the Web Print logs folder. The handler log files are named web-print-handler-*.log, where * is the name of the application. Each handler has a log file, which can provide more information about why the file format is not available. The Web Print server has a handler for each supported application. The next step is to check the Web Print log files. If running in sandbox mode, log in as the webprint user, then open and print a document with the application to ensure the user has the correct permissions. Next, ensure that the associated application is installed and working. ![]() Some file formats are only supported in sandbox mode. First, check Supported Applications and File Formats to see that the file format is supported in the mode that the Web Print Web Print enables printing from user-owned devices without the need to install printer drivers and manage server authentication.
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